?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENERAPAN+STANDART+OPERATING+PROCEDURE+(SOP)+PELAYANAN%0D%0AADMINISTRASI+BPKB+KONSUMEN+PT.+FIF+GROUP+CABANG+LAMPUNG&rft.creator=Siti+%2C+Romelah&rft.subject=300+Ilmu+sosial&rft.description=ABSTRAK%0D%0A%0D%0APenerapan+Standart+Operating+Procedure+(SOP)+dalam+pelayanan+administrasi+Buku%0D%0AKepemilikan+Kendaraan+Bermotor+(BPKB)+konsumen+merupakan+suatu+kegiatan+yang%0D%0Adilakukan+oleh+staf+Credit+Collateral+Processor+(CCP)+untuk+dapat+meningkatkan%0D%0Aefisiensi%2C+akurasi+dan+meminimalisir+adanya+ketidakpuasan+pelanggan+dalam+memberikan%0D%0Alayanan+di+PT.+FIF+GROUP+Cabang+Lampung.+Penelitian+ini+merupakan+jenis+penelitian%0D%0Adengan+pendekatan+kualitatif.+Teknik+pengumpulan+data+dengan+wawancara%2C+serta%0D%0Adokumentasi+dan+observasi+partisipatif.+Hasil+penelitian+menunjukkan+bahwa+dalam+SOP%0D%0Ayang+telah+dilaksanakan+sudah+melakukan+tahapan-tahapan+yang+sesuai%2C+namun+masih%0D%0Aterdapat+beberapa+kendala+dalam+implementasinya%2C+seperti+pemborosan+waktu+pada%0D%0Akegiatan+verifikasi+berkas-berkas+konsumen+dan+ketidakteraturan+sistem+antre+yang%0D%0Adijalankan+dalam+proses+pelayanan.+Penelitian+ini+merekomendasikan+perbaikan+dalam%0D%0Apelatihan+staf+untuk+meningkatkan+pemahaman+tentang+pentingnya+kepatuhan+terhadap%0D%0ASOP+serta+penyempurnaan+SOP+untuk+meningkatkan+kualitas+layanan.%0D%0AKata+Kunci%3A+Standart+Operating+Procedure%2C+SOP%2C+Pelayanan+Administrasi+dan%0D%0AKonsumen.%0D%0AABSTRACT%0D%0A%0D%0AThe+implementation+of+Standard+Operating+Procedure+(SOP)+in+consumer+Motor+Vehicle%0D%0AOwnership+Book+(BPKB)+administration+services+is+an+activity+carried+out+by+Credit%0D%0ACollateral+Processor+(CCP)+staff+to+improve+efficiency%2C+accuracy+and+minimize+customer%0D%0Adissatisfaction+in+providing+services+at+PT.+FIF+GROUP+Lampung+Branch.+This+research%0D%0Ais+a+type+of+research+with+a+qualitative+approach.+Data+collection+techniques+using%0D%0Ainterviews%2C+documentation+and+participatory+observation.+The+results+of+the+study+indicate%0D%0Athat+the+SOP+that+has+been+implemented+has+carried+out+the+appropriate+stages%2C+but+there%0D%0Aare+still+several+obstacles+in+its+implementation%2C+such+as+wasting+time+on+verifying%0D%0Aconsumer+files+and+irregularities+in+the+queuing+system+carried+out+in+the+service+process.%0D%0AThis+study+recommends+improvements+in+staff+training+to+improve+understanding+of+the%0D%0Aimportance+of+compliance+with+SOPs+and+refinement+of+SOPs+to+improve+service+quality.%0D%0AKeywords%3A+Standard+Operating+Procedure%2C+SOP%2C+Administrative+and+Consumer+Services&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2024-10-16&rft.type=Diploma%2FTugas+Akhir&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F85080%2F1%2FABSTRAK%2520-%2520Atalah%2520Printing.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F85080%2F2%2FTUGAS%2520AKHIR%2520FULL%2520-%2520Atalah%2520Printing.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F85080%2F3%2FTUGAS%2520AKHIR%2520TANPA%2520PEMBAHASAN%2520-%2520Atalah%2520Printing.pdf&rft.identifier=++Siti+%2C+Romelah++(2024)+PENERAPAN+STANDART+OPERATING+PROCEDURE+(SOP)+PELAYANAN+ADMINISTRASI+BPKB+KONSUMEN+PT.+FIF+GROUP+CABANG+LAMPUNG.++%5BDiploma%2FTugas+Akhir%5D+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F85080%2F