?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENGARUH+PENERAPAN+PELAYANAN+PRIMA+DAN+FASILITAS%0D%0ATERHADAP+KEPUASAN+PELANGGAN%0D%0APT+KERETA+API+INDONESIA%0D%0A(Studi+Pada+Penumpang+Kereta+Api+Kuala+Stabas+Bandar+Lampung&rft.creator=%09Diah+%2C+Fortuna+Morely%09&rft.subject=300+Ilmu+sosial&rft.subject=320+Ilmu+politik+(politik+dan+pemerintahan)&rft.description=Penelitian+ini+bertujuan+untuk+mengetahui+pengaruh+pelayanan+prima+dan+fasilitas%0D%0Aterhadap+kepuasan+pelanggan+Kereta+Api+Kuala+Stabas+Bandar+Lampung%0D%0Amenggunakan+pendekatan+kuantitatif+dengan+jenis+penelitian+Explanatory%0D%0AResearch.+Teknik+pengambilan+sampling+yang+digunakan+dalam+penelitian+ini+yaitu%0D%0Ateknik+Nonprobability+Sampling+dengan+Purposive+Sampling.+Pengumpulan+data%0D%0Amenggunakan+kuesioner+yang+disebarkan+ke+100+responden+penumpang+Kereta+Api%0D%0AKuala+Stabas+Bandar+Lampung%2C+dengan+menggunakan+skala+Likert.+Analisis%0D%0Adilakukan+dengan+menggunakan+analisis+regresi+linear+berganda%2C+dengan+bantuan%0D%0Aaplikasi+SPSS+27.+Hasil+penelitian+menunjukkan+bahwa+pelayanan+prima%0D%0Aberpengaruh+positif+dan+signifikan+terhadap+kepuasan+pelanggan.+Kemudian%2C%0D%0Afasilitas+berpengaruh+positif+tidak+signifikan+terhadap+kepuasan+pelanggan.+Lebih%0D%0Alanjut%2C+variabel+pelayanan+prima+dan+fasilitas+berpengaruh+signifikan+secara%0D%0Asimultan+terhadap+kepuasan+pelanggan.%0D%0AKata+Kunci%3A+Pelayanan+Prima%2C+Fasilitas%2C+Kepuasan+Pelanggan%0D%0AThis+research+aims+to+determine+the+effect+of+service+excellent+and+facilities+on%0D%0AKuala+Stabas+Bandar+Lampung+Railway+customer+satisfaction+using+a+quantitative%0D%0Aapproach+with+explanatory+research.+The+sampling+technique+used+in+this+research%0D%0Ais+nonprobability+sampling+technique+with+purposive+sampling.+Data+were+collected%0D%0Ausing+a+questionnaire+distributed+to+100+respondents+of+Kuala+Stabas+Bandar%0D%0ALampung+Train+passengers%2C+using+a+Likert+scale.+The+analysis+was+carried+out+using%0D%0Amultiple+linear+regression+analysis%2C+with+the+help+of+the+SPSS+27+application.+The%0D%0Aresearch+results+show+that+service+excellent+has+a+positive+and+significant+effect+on%0D%0Acustomer+satisfaction.+Then%2C+facilities+have+a+positive+effect+that+is+not+significant+to%0D%0Acustomer+satisfaction.+Furthermore%2C+the+variables+of+excellent+service+and+facilities%0D%0Asimultaneously+have+a+significant+effect+on+customer+satisfaction.%0D%0AKeywords%3A+Excellent+Service%2C+Facilities%2C+Customer+Satisfaction&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+POLITIK++&rft.date=2024-06-19&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F87201%2F3%2F1.%2520ABSTRAK%2520-%2520Diah%2520Fortuna.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F87201%2F2%2F2.%2520SKRIPSI%2520FULL%2520-%2520Diah%2520Fortuna.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F87201%2F1%2F3.%2520SKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN%2520-%2520Diah%2520Fortuna.pdf&rft.identifier=+++Diah+%2C+Fortuna+Morely+++(2024)+PENGARUH+PENERAPAN+PELAYANAN+PRIMA+DAN+FASILITAS+TERHADAP+KEPUASAN+PELANGGAN+PT+KERETA+API+INDONESIA+(Studi+Pada+Penumpang+Kereta+Api+Kuala+Stabas+Bandar+Lampung.++FAKULTAS+ILMU+SOSIAL+DAN+POLITIK+%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F87201%2F