?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENERAPAN+SERVICE+EXCELLENT+PADA+GENERAL+REPAIR+UNIT%0D%0ATERHADAP+KEPUASAN+PELANGGAN+DI+AUTO2000+WAYHALIM&rft.creator=Putri+%2C+Reza+Afridasari%09&rft.subject=350+Administrasi+publik+dan+ilmu+militer&rft.description=Tujuan+penelitian+ini+untuk+mengetahui+penerapan+service+excellent+unit+GR%0D%0A(General+Repair)+terhadap+kepuasan+pelanggan+di+Auto2000+Wayhalim+yang%0D%0Amerupakan+suatu+kegiatan+dilakukan+oleh+staff+MRA+(Maintenance+Reminder%0D%0AAppointment)+unit+GR+(General+Repair)+untuk+meminimalisir+adanya%0D%0Aketidakpuasan+pelanggan+dalam+diberikan+layanan.+Metode+yang+digunakan%0D%0Adalam+penelitian+ini+adalah+metode+kualitatif+dan+teknik+pengumpulan+data%0D%0Amelalui+wawancara%2C+pengamatan%2C+serta+dokumentasi.+Penerapan+service+excellent%0D%0Aunit+GR+(General+Repair)+terhadap+kepuasan+pelanggan+di+Auto2000+Wayhalim%0D%0Ayaitu+berpenampilan+rapi%2C+mempersiapkan+perlengkapan+yang+dibutuhkan%2C%0D%0Amenyalakan+peralatan+yang+dibutuhkan%2C+pengecekan+data%2C+menghubungi+customer%2C%0D%0Afollow+up%2C+penarikan+data+dan+penyimpanan+hasil+follow+up.+Hasil+penelitian%0D%0Amenyimpulkan+Service+Excellent+unit+GR+(General+Repair)+terhadap+kepuasan%0D%0Apelanggan+di+Auto2000+sudah+dilakukan+dengan+baik.%0D%0AKata+Kunci+%3A+Service+Excellent%2C+Kepuasan+Pelanggan%0D%0A%0D%0AThe+purpose+of+this+research+is+to+determine+the+application+of+the+GR+(General%0D%0ARepair)+unit's+excellent+service+to+customer+satisfaction+at+Auto2000+Wayhalim%2C%0D%0Awhich+is+an+activity+carried+out+by+the+GR+(General+Repair)+unit's+MRA%0D%0A(Maintenance+Reminder+Appointment)+staff+to+minimize+customer+dissatisfaction%0D%0Ain+providing+services.+The+method+used+in+this+research+is+a+qualitative+method%0D%0Aand+data+collection+techniques+through+interviews%2C+observation+and%0D%0Adocumentation.+The+application+of+GR+(General+Repair)+unit+excellent+service+to%0D%0Acustomer+satisfaction+at+Auto2000+Wayhalim+is+to+look+neat%2C+prepare+the+required%0D%0Aequipment%2C+turn+on+the+required+equipment%2C+check+data%2C+contact+customers%2C+follow%0D%0Aup%2C+retrieve+data+and+store+follow+up+results.+The+research+results+concluded+that%0D%0Athe+GR+(General+Repair)+unit's+excellent+service+on+customer+satisfaction+at%0D%0AAuto2000+Wayhalim+had+been+carried+out+well.%0D%0A%0D%0AKeywords%3A+Service+Excellent%2C+Customer+Satisfaction.&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2024-06-12&rft.type=Diploma%2FTugas+Akhir&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F87344%2F1%2F1.%2520ABTRASK%2520-%2520Putri%2520Reza%2520Afridasari.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F87344%2F2%2F2.%2520SKRIPSI%2520FULL%2520-%2520Putri%2520Reza%2520Afridasari.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F87344%2F3%2F3.%2520SKRIPSI%2520TANPA%2520BAB%2520PEMABAHASAN%2520-%2520Putri%2520Reza%2520Afridasari.pdf&rft.identifier=++Putri+%2C+Reza+Afridasari+++(2024)+PENERAPAN+SERVICE+EXCELLENT+PADA+GENERAL+REPAIR+UNIT+TERHADAP+KEPUASAN+PELANGGAN+DI+AUTO2000+WAYHALIM.++%5BDiploma%2FTugas+Akhir%5D+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F87344%2F