?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENINDAKLANJUTAN+CONTACT+CENTER+110+SEBAGAI%0D%0AWUJUD+PELAYANAN+PUBLIK+POLRI%0D%0A(Studi+pada+Kepolisian+Resor+Kota+Bandar+Lampung)&rft.creator=Hady+Waskitha+Aldo%2C+1012011180&rft.subject=HN+Social+history+and+conditions.+Social+problems.+Social+reform&rft.description=Teknologi+komunikasi+dan+informasi+digunakan+oleh+Polri+untuk+memberikan+pelayanan+publik+secara+optimal+dalam+rangka+penanggulangan+kejahatan+yang+terus+berkembang+di+masyarakat.+Untuk+itu+Polri+menyediakan+Contact+Center+110+sebagai+media+pengaduan+dari+masyarakat.+Permasalahan+penelitian+ini%3A+(1)+Bagaimanakah+penindaklanjutan+Contact+Center+110+sebagai+wujud+pelayanan+publik+Polri+pada+Polresta+Bandar+Lampung%3F+(2)+Apakah+faktor-faktor+yang+menghambat+penindaklanjutan+Contact+Center+110+sebagai+wujud+pelayanan+publik+Polri+pada+Polresta+Bandar+Lampung%3F%0D%0APendekatan+masalah+yang+digunakan+adalah+yuridis+empiris.+Narasumber+penelitian+terdiri+dari+pihak+Kepolisian+Resor+Kota+Bandar+Lampung.+Pengumpulan+data+dengan+studi+pustaka+dan+studi+lapangan%2C+selanjutnya+data+dianalisis+secara+kualitatif.%0D%0AHasil+penelitian+ini+menunjukkan%3A+(1)+Penindaklanjutan+Contact+Center+110+pada+Polresta+Bandar+Lampung+dilaksanakan+dengan+cara%3A+a)+Strategi+Jangka+Pendek%2C+yaitu+menempatkan+personil+di+Sitipol+dan+merekrut+tenaga+sukarelawan+diperbantukan%2Fdipekerjakan+sebagai+operator+penerima+Contact+Center+b)+Strategi+Jangka+Menengah%2C+yaitu+mengirimkan+operator+teknologi+informasi+untuk+mengikuti+pendidikan+kejuruan%2C+mendatangkan+ahli+IT%2C+mendatangkan+tenaga+ahli+c)+Strategi+Jangka+Panjang%2C+yaitu+mengikutsertakan+anggota+dalam+pelatihan+tentang+Standar+Operasional+Prosedur+tata+cara+pengolahan+dan+penyajian+data+oleh+Polda+yang+bekerjasama+dengan+Pihak+Swasta+dan+penambahan+personil+untuk+mendapatkan+operator+Unit+yang+menguasai+teknologi+Iinformasi+yang+memiliki+standar+kemampuan+untuk+mengoperasionalkan+computer+dan+internet.+(2)+Faktor-faktor+penghambat+penindaklanjutan+Contact+Center+110+adalah%3A+a)+Faktor+sumber+daya+manusia%2C+yaitu+personil+Sitipol+belum+sebanding+dengan+kompleksitas+permasalahan+yang+ada.+b)+Faktor+sarana+prasarana%2C+yaitu+terbatasnya+sistem+informasi+untuk+pengolahan+dan+penyajian+data+secara+on+line+c)+Faktor+Anggaran%2C+yaitu+terbatasnya+anggaran+yang+ada+d)+Faktor+sistem+dan+metode%2C+yaitu+belum+tersusun+piranti+lunak+aturan+standar+pengadaan+dan+penggunaan+perangkat+teknologi+informasi.%0D%0ASaran+dalam+Penelitian+ini+adalah%3A+(1)+Perlunya+penambahan+personil+Sitipol.+b)+perlunya+penambahan+sarana+berupa+sistem+informasi+untuk+pengolahan+dan+penyajian+data+secara+on+line+c)+Perlunya+penambahan+anggaran+d)+Perlunya+piranti+lunak+aturan+standar+pengadaan+dan+penggunaan+perangkat+teknologi+informasi.%0D%0AKata+Kunci%3A+Contact+Center%2C+Pelayanan+Publik%2C+Bandar+Lampung.%0D%0AABSTRACT%0D%0AFOLLOW+UP+CONTACT+CENTER+110+AS+A+FORM+OF+PUBLIC+SERVICE+POLICE%0D%0ABy%0D%0AHADY+WASKITHA+ALDO%0D%0ACommunications+and+information+technology+used+by+the+police+to+provide+public+services+optimally+in+order+to+continue+growing+crime+prevention+in+the+community.+For+the+Police+to+provide+contact+center+110+as+a+media+complaints+of+community+results+this+study+indicate%3A+(1)+follow+up+the+Contact+Center+110+in+Bandar+Lampung+Police+conducted+by%3A+a)+Short-Term+Strategy%2C+namely+placing+personnel+in+Sitipol+and+recruit+volunteers+seconded+%2F+employed+as+receiver+operator+Contact+Center+b)+Medium-Term+Strategy%2C+which+sends+information+technology+provider+to+participate+in+vocational+education%2C+bringing+IT+experts%2C+bringing+in+experts+c)+Long-Term+Strategy%2C+which+included+members+of+the+Standard+Operating+Procedures+training+on+procedures+for+the+processing+and+presentation+of+data+by+Police+in+collaboration+with+the+Private+Sector+and+the+addition+of+personnel+to+get+the+unit+operator+controls+the+information+technology+has+the+ability+to+operationalize+a+standard+computer+and+the+internet.+(2)+Factors+inhibiting+follow+up+the+Contact+Center+110+are%3A+a)+the+factor+of+human+resources%2C+namely+personnel+Sitipol+not+proportional+to+the+complexity+of+the+problem.+b)+Factors+infrastructures%2C+ie+lack+of+information+systems+for+the+processing+and+presentation+of+data+on+line+c)+Budget+factors%2C+namely+the+limited+budget+available+d)+factor+system+and+method%2C+which+is+as+yet+no+standard+rules+of%0D%0Asoftware+procurement+and+use+of+information+technology+tools.%0D%0AKeywords%3A+Contact+Center%2C+Public+Services%2C+Bandar+Lampung.&rft.publisher=Fakultas+Hukum&rft.date=2015-04-02&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F2%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F4%2FCOVER%2520DALAM.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F3%2FLEMBAR%2520PERETUJUAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F5%2FLEMBAR%2520PENGESAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F6%2FRIWAYAT%2520HIDUP.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F7%2FPERSEMBAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F8%2FMOTO.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F9%2FSANWACANA.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F86%2FDAFTAR%2520ISI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F52%2FBAB%2520I.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F53%2FBAB%2520II.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F54%2FBAB%2520III.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F55%2FBAB%2520IV.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F56%2FBAB%2520V.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F15%2FDAFTAR%2520PUSTAKA.pdf&rft.identifier=++Hady+Waskitha+Aldo%2C+1012011180++(2015)+PENINDAKLANJUTAN+CONTACT+CENTER+110+SEBAGAI+WUJUD+PELAYANAN+PUBLIK+POLRI+(Studi+pada+Kepolisian+Resor+Kota+Bandar+Lampung).++Fakultas+Hukum%2C+Universitas+Lampung.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F8737%2F