?url_ver=Z39.88-2004&rft_id=2113031034&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=PENGARUH+KUALITAS+PELAYANAN%2C+KUALITAS+PRODUK%2C+DAN%0D%0AGRATIS+ONGKOS+KIRIM+TERHADAP+MINAT+BELI+ULANG%0D%0AMELALUI+KEPUASAN+KONSUMEN+PENGGUNA+APLIKASI%0D%0AE-COMMERCE+SHOPEE+DI+KALANGAN+SISWA%0D%0AKELAS+XI+AKL+SMKS+MA%E2%80%99ARIF+1+KALIREJO&rft.creator=Faridatun+%2C+Azzahroh+&rft.subject=400+Bahasa&rft.subject=407+Pendidikan%2C+riset+dan+topik+terkait+tentang+Bahasa&rft.description=Latar+belakang+dari+penelitian+ini+adalah+siswa+SMKS+Ma%E2%80%99arif+1+Kalirejo%0D%0Abelum+memiliki+minat+untuk+melakukan+pembelian+ulang+di+Shopee+yang%0D%0Adipengaruhi+oleh+kualitas+pelayanan%2C+kualitas+produk%2C+gratis+ongkos+kirim%2C+dan%0D%0Akepuasan+kosumen.%0D%0APenelitian+ini+bertujuan+untuk+mengetahui+pengaruh+kualitas+pelayanan%2C%0D%0Akualitas+produk%2C+dan+gratis+ongkos+kirim+terhadap+minat+beli+ulang+melalui%0D%0Akepuasan+konsumen+pada+pengguna+aplikasi+e-commerce+Shopee+di+kalangan+siswa%0D%0Akelas+XI+AKL+SMKS+Ma%E2%80%99arif+1+Kalirejo.+Penelitian+ini+menggunakan+metode%0D%0Adeskriptif+verifikatif+dengan+pendekatan+ex+post+facto+dan+survey.%0D%0APengambilan+sampel+pada+penelitian+ini+adalah+berbasis+populasi+atau+yang%0D%0Alebih+dikenal+dengan+istilah+sampling+jenuh+berjumlah+64+orang.+Teknik%0D%0Apengumpulan+data+pada+penelitian+ini+menggunakan+angket+atau+kuesioner+dan%0D%0Auntuk+pengujian+hipotesis+menggunakan+Path+Analysis+(Analisis+Jalur)%2C+yang+diolah%0D%0Adengan+program+SPSS.%0D%0AHasil+dari+penelitian+ini+menunjukkan+bahwa+terdapat+pengaruh+kualitas%0D%0Apelayanan%2C+kualitas+produk%2C+gratis+ongkos+kirim%2C+dan+kepuasan+konsumen+terhadap%0D%0Aminat+beli+ulang%2C+sementara+sisanya+dipengaruhi+oleh+faktor-faktor+lain+yang+tidak%0D%0Adianalisis+dalam+penelitian+ini.%0D%0AKata+Kunci+%3A+Gratis+Ongkos+Kirim%2C+Kepuasan+Konsumen%2C+Kualitas+Pelayanan%2C%0D%0AKualitas+Produk%2C+Minat+Beli+Ulang%0D%0A%0D%0AThe+background+of+this+research+is+that+the+students+of+SMKS+Ma'arif+1+Kalirejo+do%0D%0Anot+have+an+interest+in+making+repeat+purchases+on+Shopee%2C+which+is+influenced+by%0D%0Aservice+quality%2C+product+quality%2C+free+shipping%2C+and+consumer+satisfaction.+This+study%0D%0Aaims+to+determine+the+effect+of+service+quality%2C+product+quality%2C+and+free+shipping+on%0D%0Arepurchase+interest+through+consumer+satisfaction+among+Shopee+e-commerce%0D%0Aapplication+users+among+11th-grade+AKL+students+of+SMKS+Ma%E2%80%99arif+1+Kalirejo.%0D%0AThis+research+uses+a+descriptive+verification+method+with+an+ex+post+facto+approach%0D%0Aand+survey.+The+sampling+in+this+study+is+based+on+population+or+what+is+more%0D%0Acommonly+known+as+saturated+sampling%2C+which+amounts+to+64+people.+Data%0D%0Acollection+techniques+in+this+study+use+questionnaires%2C+and+hypothesis+testing+uses%0D%0APath+Analysis%2C+which+is+processed+using+the+SPSS+program.+The+results+of+this+study%0D%0Aindicate+that+there+is+an+influence+of+service+quality%2C+product+quality%2C+free+shipping%2C%0D%0Aand+customer+satisfaction+on+repurchase+intention%2C+while+the+rest+are+influenced+by%0D%0Aother+factors+that+were+not+analyzed+in+this+study.%0D%0AKeywords%3A+Consumer+Satisfaction%2C+Free+Shipping%2C+Product+Quality%2C+Repurchase%0D%0AInterest%2C+Service+Quality&rft.publisher=FAKULTAS+KEGURUAN+DAN+ILMU+PENDIDIKAN&rft.date=2025-06-03&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F88489%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F88489%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F88489%2F3%2FSKRIPSI%2520TANPA%2520BAB%2520PEMBAHASAN.pdf&rft.identifier=++Faridatun+%2C+Azzahroh+++(2025)+PENGARUH+KUALITAS+PELAYANAN%2C+KUALITAS+PRODUK%2C+DAN+GRATIS+ONGKOS+KIRIM+TERHADAP+MINAT+BELI+ULANG+MELALUI+KEPUASAN+KONSUMEN+PENGGUNA+APLIKASI+E-COMMERCE+SHOPEE+DI+KALANGAN+SISWA+KELAS+XI+AKL+SMKS+MA%E2%80%99ARIF+1+KALIREJO.++FAKULTAS+KEGURUAN+DAN+ILMU+PENDIDIKAN%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F88489%2F