?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=ANALISIS+KEPUASAN+MASYARAKAT+TERHADAP+PELAYANAN%0D%0APERIZINAN+PADA+DINAS+PENANAMAN+MODAL+DAN+PELAYANAN+%0D%0ATERPADU+SATU+PINTU+PROVINSI+LAMPUNG+&rft.creator=IRSYAD%2C+FADHOLY+ARIEF&rft.subject=300+Ilmu+sosial&rft.subject=320+Ilmu+politik+(politik+dan+pemerintahan)&rft.description=Penelitian+ini+bertujuan+untuk+menganalisis+kepuasan+masyarakat+terhadap%0D%0Apelayanan+perizinan+yang+diberikan+oleh+Dinas+Penanaman+Modal+dan+Pelayanan%0D%0ATerpadu+Satu+Pintu+(DPMPTSP)+Provinsi+Lampung.+Data+diperoleh+melalui%0D%0Akuesioner+yang+disebarkan+kepada+100+responden+yang+telah+melakukan+atau%0D%0Ameminta+perizinan+di+DPMPTSP.+Hasil+penelitian+menunjukkan+bahwa+mayoritas%0D%0Aresponden+adalah+laki-laki+(64%25)+dan+perempuan+(36%25).+Dari+analisis+kuesioner%2C%0D%0AIndeks+Kepuasan+Masyarakat+(IKM)+yang+diperoleh+adalah+1.448%2C+yang%0D%0Amenunjukkan+kategori+%22Baik%22.+Hal+ini+mengindikasikan+bahwa+tingkat+kepuasan%0D%0Amasyarakat+terhadap+pelayanan+perizinan+telah+menunjukkan+perbaikan%2C+meskipun%0D%0Amasih+terdapat+tantangan+yang+perlu+diatasi%2C+seperti+transparansi+biaya%2C+waktu%0D%0Apenyelesaian%2C+dan+responsivitas+petugas.+Meskipun+terdapat+beberapa+aspek%0D%0Apelayanan+yang+mendapatkan+penilaian+positif%2C+seperti+kemudahan+dalam+mengurus%0D%0Adan+memenuhi+persyaratan+(Rata-rata+4.0)+serta+keramahan+petugas+(Rata-rata+4.2)%2C%0D%0Amasih+ada+segmen+masyarakat+yang+meragukan+efektivitas+pelayanan.+Penelitian%0D%0Aini+menemukan+bahwa+70%25+responden+merasa+puas+dengan+kemudahan+akses%0D%0Ainformasi%2C+namun+25%25+masih+meragukan+efektivitas+pelayanan.+Oleh+karena+itu%2C%0D%0ADPMPTSP+perlu+melakukan+evaluasi+menyeluruh+terhadap+proses+dan+prosedur%0D%0Ayang+ada%2C+serta+meningkatkan+komunikasi+dan+sosialisasi+mengenai+layanan+yang%0D%0Adiberikan.+Dengan+hasil+penelitian+ini%2C+diharapkan+DPMPTSP+dapat+terus%0D%0Ameningkatkan+kepuasan+masyarakat+serta+mempertahankan+pelayanan+yang+sudah%0D%0Abaik+di+DPMPTSP.+%0D%0A.++%0D%0AKata+Kunci%3A+Kepuasan+Masyarakat%2C+Indeks+Kepuasan+Masyarakat%2C+Pelayanan%0D%0APerizinan+%0D%0A+This+study+aims+to+analyze+public+satisfaction+with+the+licensing+services+provided+%0D%0Aby+the+Investment+and+One-Stop+Integrated+Service+Office+(DPMPTSP)+of+Lampung%0D%0AProvince.+Data+were+obtained+through+a+questionnaire+distributed+to+100%0D%0Arespondents+who+have+applied+for+or+requested+permits+at+DPMPTSP.+The+results%0D%0Aof+the+study+indicate+that+the+majority+of+respondents+are+male+(64%25)+and+female%0D%0A(36%25).+From+the+analysis+of+the+questionnaire%2C+the+obtained+Public+Satisfaction%0D%0AIndex+(IKM)+is+1.448%2C+which+falls+into+the+%22Good%22+category.+This+indicates+that+the%0D%0Alevel+of+public+satisfaction+with+the+licensing+services+has+shown+improvement%2C%0D%0Aalthough+there+are+still+challenges+that+need+to+be+addressed%2C+such+as+cost%0D%0Atransparency%2C+completion+time%2C+and+staff+responsiveness.Despite+several+aspects+of%0D%0Athe+service+receiving+positive+evaluations%2C+such+as+the+ease+of+managing+and%0D%0Afulfilling+requirements+(Average+4.0)+and+staff+friendliness+(Average+4.2)%2C+there+are%0D%0Astill+segments+of+the+public+that+doubt+the+effectiveness+of+the+service.+This+study%0D%0Afound+that+70%25+of+respondents+are+satisfied+with+the+ease+of+access+to+information%2C%0D%0Abut+25%25+still+question+the+effectiveness+of+the+service.+Therefore%2C+DPMPTSP+needs%0D%0Ato+conduct+a+comprehensive+evaluation+of+the+existing+processes+and+procedures%2C%0D%0Aas+well+as+improve+communication+and+socialization+regarding+the+services%0D%0Aprovided.+With+the+results+of+this+study%2C+it+is+hoped+that+DPMPTSP+can+continue+to%0D%0Aenhance+public+satisfaction+and+maintain+the+good+services+already+provided.+%0D%0A+%0D%0AKeywords%3A+Community+Satisfaction%2C+Community+Satisfaction+Index%2C+Permit%0D%0AServices+&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2025-06-12&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F89067%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F89067%2F2%2FSKRIPSI%2520FULL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F89067%2F3%2FSKRIPSI%2520FULL%2520TANPA%2520PEMBAHASAN.pdf&rft.identifier=++IRSYAD%2C+FADHOLY+ARIEF++(2025)+ANALISIS+KEPUASAN+MASYARAKAT+TERHADAP+PELAYANAN+PERIZINAN+PADA+DINAS+PENANAMAN+MODAL+DAN+PELAYANAN+TERPADU+SATU+PINTU+PROVINSI+LAMPUNG.++FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK%2C+UNIVERSITAS+LAMPUNG.+++++&rft.relation=http%3A%2F%2Fdigilib.unila.ac.id%2F89067%2F