creators_name: SHALAHUDDIN, ABDUL AZIZ
creators_id: 2117051083
type: other
datestamp: 2025-06-23 02:20:36
lastmod: 2025-06-23 02:20:36
metadata_visibility: show
title: PENGEMBANGAN VIRTUAL ASSISTANT MENGGUNAKAN OPENAI
ASSISTANT UNTUK LAYANAN IMIGRASI
ispublished: pub
subjects: 000
subjects: 500
subjects: 600
full_text_status: restricted
abstract: 
Perkembangan teknologi di sektor Artificial Intelligence (AI) dan Machine
Learning (ML) menghasilkan teknologi seperti Large Language Model (LLM).
LLM merupakan sebuah teknologi yang memungkinan manusia untuk berbicara
dengan komputer secara natural. Teknologi ini memiliki potensi untuk
menggantikan customer service pada banyak sektor dengan menggunakan Virtual
Assistant berbasis LLM. Penelitian ini bertujuan untuk melakukan pengembagan
virtual assistant yang dapat menggantikan customer service dan bagian Frequently
Asked Question Direktorat Jenderal Imigrasi. Penelitian ini dilaksanakan di Jurusan
Ilmu Komputer, Universitas Lampung, pada bulan September 2024 – Mei 2025.
Teknologi yang digunakan adalah OpenAI Assistant beserta LLM GPT 4o, OpenAI
Whisper, Next.js 14, MongoDB, dan Typescript. Knowledge base virtual assistant
menggunakan Undang – Undang No. 6 Tahun 2011 sebagai dasar pengetahuan
virtual assistant agar jawaban yang diberikan sesuai dengan peraturan dan Undang
– Undang yang berlaku di Indonesia. Metodologi yang diterapkan dalam penelitian
ini adalah Extreme Programming (XP), melalui tahapan perencanaan, desain,
pengkodean, pengujian, dan pendengaran (listening). 

Kata kunci: Virtual Assistant, OpenAI Assistant, Customer Service, Direktorat
Jenderal Imigrasi, Extreme Programming.  

The development of technology in the fields of Artificial Intelligence (AI) and
Machine Learning (ML) has resulted in technologies such as Large Language
Models (LLM). LLM is a technology that enables humans to communicate with
computers in a natural manner. This technology has the potential to replace
customer service in many sectors by utilizing Virtual Assistants based on LLM.
This research aims to develop a virtual assistant that can replace customer service
and address the Frequently Asked Questions of the Directorate General of
Immigration. The study will be conducted at the Department of Computer Science,
University of Lampung, from September 2024 to May 2025. The technologies used
include OpenAI Assistant along with LLM GPT-4o, OpenAI Whisper, Next.js 14,
MongoDB, and Typescript. The knowledge base for the virtual assistant will utilize
Constitution No. 6 of 2011 as the foundational knowledge to ensure that the answers
provided are in accordance with applicable regulations and laws in Indonesia. The
methodology applied in this research is Extreme Programming (XP), which
involves phases of planning, design, coding, testing, and listening.

Keywords: Virtual Assistant, OpenAI Assistant, Customer Service, Directorate
General of Immigration, Extreme Programming. 
date: 2025-06-03
date_type: published
publisher: FAKULTAS MATEMATIKA DAN ILMU PENGETAHUAN ALAM 
place_of_pub: UNIVERSITAS LAMPUNG
citation:   SHALAHUDDIN, ABDUL AZIZ  (2025) PENGEMBANGAN VIRTUAL ASSISTANT MENGGUNAKAN OPENAI ASSISTANT UNTUK LAYANAN IMIGRASI.  FAKULTAS MATEMATIKA DAN ILMU PENGETAHUAN ALAM , UNIVERSITAS LAMPUNG.     
document_url: http://digilib.unila.ac.id/89386/1/ABSTRAK.pdf
document_url: http://digilib.unila.ac.id/89386/2/SKRIPSI%20FULL.pdf
document_url: http://digilib.unila.ac.id/89386/3/SKRIPSI%20FULL%20TANPA%20PEMBAHASAN.pdf