?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=STUDI+FAKTOR-FAKTOR+YANG+MEMPENGARUHI+KETIDAKEFEKTIFAN+PELAYANAN+INFORMASI+PUBLIK+MELALUI+WEBSITE+PADA+BALITBANGDA+PROVINSI+LAMPUNG&rft.creator=Gianin+Cahya%2C+Damara&rft.subject=300+Ilmu+sosial&rft.subject=320+Ilmu+politik+(politik+dan+pemerintahan)&rft.subject=384+Komunikasi%2C+telekomunikasi&rft.description=Pelayanan+informasi+publik+melalui+website+Balitbangda+Provinsi+Lampung+merupakan+bagian+dari+implementasi+e-government+dalam+meningkatkan+keterbukaan+informasi+dan+efisiensi+layanan+publik.+Idealnya%2C+website+ini+berfungsi+sebagai+jembatan+interaksi+antara+masyarakat+dan+pemerintah%2C+memberikan+akses+informasi+yang+akurat%2C+transparan%2C+dan+interaktif.+Namun%2C+secara+faktual%2C+masih+terdapat+tantangan+dalam+implementasi+layanan%2C+seperti+masih+kesulitan+akses+pelayanan+informasi+publik+melalui+website+balitbangda%2C+kualitas+penyelenggara+masih+rendah%2C+rendahnya+literasi+digital+dan+navigasi+website%2C+serta+tidak+ada+ruang+partisipasi+publik.+Penelitian+ini+berusaha+untuk+menganalisis+bagaimana+penerapan+pelayanan+informasi+publik+melalui+website+Balitbangda+Provinsi+Lampung+serta+menganalisis+mengapa+pelayanan+informasi+publik+melalui+website+tidak+efektif.+Secara+teoritis%2C+penelitian+ini+mengacu+pada+dimensi+implementasi+e-government+yang+mencakup+aspek+Support%2C+Capacity%2C+Value.+Faktor-faktor+yang+mempengaruhi+implementasi+pelayanan+informasi+publik+e-government+mencakup+aspek+ketepatan+sasaran+program%2C+sosialisasi+program%2C+tujuan+program%2C+dan+pemantauan+program.+Metode+yang+digunakan+adalah+penelitian+kualitatif+dengan+pendekatan+deskriptif.+Data+diperoleh+melalui+wawancara+dengan+pengelola+website+dan+masyarakat+pengguna%2C+observasi+langsung%2C+serta+dokumentasi.+Analisis+data+dilakukan+dengan+reduksi+data%2C+penyajian+data%2C+dan+penarikan+kesimpulan.+Hasil+penelitian+menunjukkan+bahwa+implementasi+pelayanan+informasi+publik+melalui+website+Balitbangda+Provinsi+Lampung+belum+efektif.%0D%0A%0D%0AKata+Kunci+%3A+Implementasi%2C+Pelayanan+Informasi+Publik%2C+E-Government.%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A%0D%0APublic+information+services+through+the+Balitbangda+Province+of+Lampung+website+are+part+of+the+implementation+of+e-government+to+enhance+information+transparency+and+public+service+efficiency.+Ideally%2C+this+website+serves+as+a+bridge+for+interaction+between+the+public+and+the+government%2C+providing+accurate%2C+transparent%2C+and+interactive+information+access.+However%2C+in+reality%2C+there+are+still+challenges+in+service+implementation%2C+such+as+low+service+provider+quality%2C+limited+digital+literacy+among+the+public%2C+lack+of+socialization+regarding+online+service+procedures%2C+and+limited+interactive+features+on+the+website.+This+study+aims+to+analyze+the+implementation+of+public+information+services+through+the+Balitbangda+Province+of+Lampung+website+and+identify+the+factors+influencing+it.+Theoretically%2C+this+study+refers+to+the+public+service+implementation+model%2C+which+includes+aspects+such+as+information+accuracy%2C+accessibility%2C+responsiveness%2C+transparency%2C+interactivity%2C+data+security%2C+system+efficiency%2C+and+user+satisfaction.+The+factors+influencing+the+implementation+of+public+information+services+include+program+target+accuracy%2C+program+socialization%2C+program+objectives%2C+and+program+monitoring.+The+research+method+used+is+qualitative+research+with+a+descriptive+approach.+Data+were+collected+through+interviews+with+website+administrators+and+public+users%2C+direct+observations%2C+and+documentation.+Data+analysis+was+conducted+through+data+reduction%2C+data+presentation%2C+and+conclusion+drawing.+The+results+of+the+study+show+that+the+implementation+of+public+information+services+through+the+Balitbangda+Lampung+Province+website+is+still+not+effective.+This+is+due+to+several+obstacles%2C+such+as+new+policies+introducing+different+service+systems+that+the+public+is+not+yet+accustomed+to%2C+lack+of+socialization+resulting+in+many+people+being+unaware+of+the+web-based+service+system%2C+which+in+turn+leads+to+a+lack+of+understanding+of+how+to+use+the+website%2C+and+frequent+server+network+issues+that+hinder+the+service+process.%0D%0A%0D%0AKeywords+%3A+Implementation%2C+Public+Information+Services%2C+E-Government.&rft.publisher=FAKULTAS+ILMU+SOSIAL+DAN+ILMU+POLITIK&rft.date=2025-05-28&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F89450%2F1%2FAbstrak%2520Gianin%2520Cahya%2520Damara_2116021021.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F89450%2F2%2FSkripsi%2520Gianin%2520Cahya%2520Damara_2116021021.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F89450%2F3%2FSkripsi%2520Tanpa%2520Pembahasan%2520Gianin%2520Cahya%2520Damara_2116021021.pdf&rft.identifier=++Gianin+Cahya%2C+Damara++(2025)+STUDI+FAKTOR-FAKTOR+YANG+MEMPENGARUHI+KE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