@misc{eprints9437,
           month = {Februari},
           title = {THE FACTORS INFLUENCE QUALITY SERVICE TO 
RESPESCT SATISFIED CONSUMERS SPEEDY TO 
COMPANY  PT. TELKOM LAMPUNG},
          author = {Erwin Malau 0803091015 },
            year = {2012},
         journal = {Digital Library},
             url = {http://digilib.unila.ac.id/9437/}
}