?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=IMPLEMENTASI+STRATEGI+KUALITAS+PELAYANAN+JASA%0D%0ADROPSHIPING+DALAM+MENENTUKAN+KEPERCAYAAN+KONSUMEN&rft.creator=William+Wijaya%2C+1116051085&rft.subject=HD28+Management.+Industrial+Management&rft.description=ABSTRAK%0D%0A%0D%0ADalam+memberikan+pelayanan%2C+kita+harus+mengetahui+apa+yang+dibutuhkan+oleh%0D%0Apelanggan%2C+ini+bearti+pelayanan+jasa+yang+diberikan+untuk+pelanggan+adalah%0D%0Apenting.+pertumbuhan+teknologi+informasi+memiliki+implikasi+jauh+dalam+semua%0D%0Aaspek+bidang%2C+termasuk+dropshiping.+Tujuan+dari+penelitian+ini+adalah+untuk%0D%0Amengusulkan+dan+menguji+model+integratif+proses+pengembangan+kepercayaan%0D%0Adengan+konseptualisasi+bahwa+aspek+multi-dimensi+kualitas+retail+berpengaruh%0D%0Aterhadap+kepercayaan.Penelitian+ini+menggunakan+lima+variabel%2C+yaitu+desain%0D%0Awebsite%2C+reliabilitas%2C+privasi%2C+layanan+pelanggan%2C+dan+kepercayaan+konsumen.%0D%0ASetelah+dilakukan+tinjauan+pustaka+dan+penyusunan+hipotesis%2C+data+dikumpulkan%0D%0Amelalui+metode+kuesioner+yang+disebar+kepada+100+responden+yang+pernah%0D%0Aberbelanja+online+di+website+Waroeng+Musik.+Analisis+dilakukan+dengan%0D%0Apengolahan+data+menggunakan+SPSS+20+yang+dijalankan+dengan+media+komputer.%0D%0APenelitian+ini+menggunakan+teknik+pengolahan+data+dengan+pengujian+hipotesis.%0D%0ADari+keempat+hipotesis+hasil+penelitian+ini+menunjukkan+bahwa+privasi+tidak%0D%0Aberpengaruh+signifikan+terhadap+keprecayaan+konsumen.+Dengan+demikian%2C%0D%0Apelaku+usaha+harus+dapat+memperhatikan+kekurangan+tersebut%2C+agar+dapat%0D%0Amemperbaikinya.+Penemuan+ini+mempunyai+implikasi+penting+dalam+hal%0D%0Amanajerial.%0D%0AKata+Kunci+%3A+E-commerce%2C+Dropshiping%2C+E-trust%2C+Etail+Quality%0D%0A%0D%0A%0D%0A%0D%0AABSTRACT%0D%0A%0D%0AIn+providing+services%2C+we+must+know+which+customer+needs%2C+the+means+by+which%0D%0Athese+services+are+brought+to+the+customer+is+important.+The+growing+IT%0D%0Aapplications+have+had+far+reaching+implications+for+the+mode+of+operation+in+all%0D%0Asectors%2C+including+Dropshipping.+The+purpose+of+this+study+is+to+propose+and+test%0D%0Aan+integrative+model+of+e-trust+development+process+by+conceptualizing+that+multidimensional%0D%0Aaspects+of+etail+quality+is+influenced+by+e-trust+.+In+order+to+capture%0D%0Athe+full+picture+of+etail+quality%2C+we+attempt+to+cover+the+complete+purchase%0D%0Aexperience+by+focusing+on+four+dimensions+of+etail+quality+that+go%0D%0Abeyond+website+functionality+or+system+quality+aspects%3A+fulfillment%2Freliability%2C%0D%0Awebsite+design%2C+security%2Fprivacy+and+responsiveness.+From+the+100+consumer+of%0D%0Awaroeng+music%2C+these+data+use+SPSS+20+and+proceed+with+computer.+The+results%0D%0Aindicate+that+the+e-trust+development+process+is+influenced+by+etail+quality.%0D%0AThe+relationship+between+e-trust+and+eatil+quality+is+found+to+be+significant+as%0D%0Awell.+Components+of+privacy+has+a+negative+effect+on+e-trustHowever%2C+contrary%0D%0Ato+our+expectation%2C+responsiveness+affects+neither+e-satisfaction+nor+e-trust.%0D%0AManagerial+implications+are+provided+following+presentation+of+the+findings.%0D%0AKeywords%3A+E-commerce%2C+Dropshiping%2C+E-trust%2C+Etail+quality&rft.publisher=Fakultas+Ilmu+Sosial+dan+Ilmu+Politik&rft.date=2015-04-20&rft.type=Skripsi&rft.type=NonPeerReviewed&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F1%2FABSTRAK.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F2%2FABSTRACT.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F3%2FCOVER%2520DALAM.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F5%2FHALAMAN%2520PERSETUJUAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F6%2FHALAMAN%2520PENGESAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F4%2FPERNYATAAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F7%2FRIWAYAT%2520HIDUP.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F8%2FPERSEMBAHAN.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F9%2FMOTTO.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F10%2FSANWACANA.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F11%2FDAFTAR%2520ISI.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F12%2FDAFTAR%2520TABEL.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F13%2FDAFTAR%2520GAMBAR.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F14%2FBAB%2520I.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F59%2FBAB%2520II.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F15%2FBAB%2520III.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdigilib.unila.ac.id%2F9566%2F16%2FBAB%2520IV.pdf&rft.format=text&rft.identifier=http%3A%2F%2Fdi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