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Adhelina Putri L. Tobing, 0856051001 (2015) Pengaruh Pyhsical Aspect, Reliability, Personal Interaction, Problem Solving, dan Policy terhadap Loyalitas Pelanggan Ritel ( Studi pada Chandra Supermarket & Dept. Store Metro ). FAKULTAS ILMU SOSIAL DAN ILMU POLITIK, UNIVERSITAS LAMPUNG.