Analisis Kualitas Pelayanan Publik Pasca Penerapan Pelayanan Administrasi Terpadu Kecamatan (PATEN) (Studi Di Kecamatan Natar, Tahun 2014)

fatmawati, 1116041029 (2015) Analisis Kualitas Pelayanan Publik Pasca Penerapan Pelayanan Administrasi Terpadu Kecamatan (PATEN) (Studi Di Kecamatan Natar, Tahun 2014). Fakultas Keguruan dan Ilmu Pendidikan, Universitas Lampung.

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Abstrak

Abstrak Reformasi Birokrasi merupakan perubahan yang di dalamnya terdapat upaya, salah satu upaya yang dilakukan pemerintah yaitu meningkatkan kualitas pelayanan publik. Sehingga diciptakanlah Peraturan Mentri Dalam Negeri Nomor 04 Tahun 2010 Tentang Pelayanan Administrasi Terpadu Kecamatan (PATEN). PATEN merupakan inovasi pelayanan publik tingkat kecamatan bertujuan untuk meningkatkan kualitas pelayanan publik di Kecamatan. Penelitian ini dilakukan di Kecamatan Natar, Kabupaten Lampung Selatan yang telah menerapkan PATEN sejak 2014. Tujuan penelitian ini adalah sebagai gambaran kualitas pelayanan publik pasca penerapan Pelayanan Administrasi Terpadu Kecamatan (PATEN) di Kecamatan Natar. Tipe penelitian yang digunakan adalah tipe penelitian deskritif dengan pendekatan kualitatif. Sedangkan teknik pengumpulan data dilakukan dengan wawancara, dokumentasi, dan observasi. Dalam pelaksanaan PATEN di Kecamatan Natar, Kepentingan umum, Kesamaan hak, Hak dan kewajiban, Persamaan perlakuan, Keterbukaan, dan Akuntabilitas sudah berjalan dengan baik. Terdapat enam indikator yang menjadi penghambat kualitas pelayanan publik PATEN yaitu Kepastian hukum, Keprofesionalan, Partisipatif, Fasilitas dan Perlakuan hukum bagi kelompok rentan, Ketepatan waktu, Kecepatan, Kemudahan dan keterjangkauan. Kualitas pelayanan publik pasca penerapan PATEN di Kecamatan Natar belum optimal, karena waktu pelayanan masih sering mundur dari waktu yang telah ditentukan. Kata kunci: Reformasi Birokrasi, Pelayanan Publik, PATEN Abstract Bureaucratic reform is a change in which there is an attempt, one of the government's efforts of improving the quality of public services. So that was created Minister of Home Affairs Regulation No. 04 Year 2010 About the District Integrated Administrative Service (PATEN). PATEN is an innovative public service district level aimed at improving the quality of public services in the district. This research was conducted in the Natar District, South Lampung regency PATEN who have applied since 2014. The purpose of this study is as picture quality public services after the implementation of the District Integrated Administrative Service (PATEN) in District Natar. This type of research is descriptive research type with qualitative approach. While data collection techniques done with the interview, documentation and observation. In the implementation of PATEN in Natar District , public interest, equal rights, rights and obligations, equality of treatment, transparency, and accountability already well underway. There are six indicators inhibiting PATEN quality of public services that is legal certainty, professionalism, participatory, facilities and legal treatment for vulnerable groups, timeliness, speed, ease and affordability. The quality of public services in the district after the application PATEN Natar not optimal, because the time service is still often retreat from the specified time. Keywords: Reforms, Public Service, PATEN

Tipe Karya Ilmiah: Skripsi
Subyek: J Political Science > JS Local government Municipal government
Program Studi: Fakultas ISIP > Prodi Administrasi Publik
Depositing User: 3014893 . Digilib
Date Deposited: 15 Jun 2015 08:38
Last Modified: 15 Jun 2015 08:38
URI: http://digilib.unila.ac.id/id/eprint/10253

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