Reformasi Pelayanan Publik Di PT. Pelabuhan Indonesia II (Studi Pada PT. Pelindo II Cabang Panjang)

Erisa Tri Anggraini, 1016041041 (2014) Reformasi Pelayanan Publik Di PT. Pelabuhan Indonesia II (Studi Pada PT. Pelindo II Cabang Panjang). Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Lampung.

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COVER LUAR.pdf

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ABSTRACT.pdf

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ABSTRAK.pdf

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COVER DALAM.pdf

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LEMBAR PERSETUJUAN.pdf

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LEMBAR PENGESAHAN.pdf

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SURAT PERNYATAAN.pdf

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RIWAYAT HIDUP.pdf

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MOTO.pdf

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PERSEMBAHAN.pdf

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DAFTAR ISI.pdf

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DAFTAR TABEL.pdf

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DAFTAR GAMBAR.pdf

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DAFTAR PUSTAKA.pdf

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Abstrak

ABSTRAK REFORMASI PELAYANAN PUBLIK DI PT. PELABUHAN INDONESIA II (Studi Pada PT. Pelindo II Cabang Panjang) oleh ERISA TRI ANGGRAINI PT. Pelabuhan Indonesia II merupakan BUMN yang bergerak di sektor transportasi, khususnya kepelabuhanan. Adanya Undang-Undang No. 17 Tahun 2008 tentang Pelayaran memberikan peluang kepada sektor swasta untuk membuka usaha di bidang kepelabuhanan. Perusahaan swasta yang turut bersaing dalam sektor kepelabuhanan memberikan dampak persaingan yang tinggi. Hal tersebut mengharuskan PT. Pelindo II untuk melakukan reformasi pelayanan publik. Tujuan penelitian ini adalah sebagai gambaran pelaksanaan reformasi pelayanan publik di PT. Pelindo II Cabang Pelabuhan Panjang serta kendala yang dihadapi. Tipe penelitian yang digunakan adalah tipe penelitian deskritif dengan pendekatan kualitatif. Sedangkan teknik pengumpulan data dilakukan dengan wawancara, dokumentasi, dan observasi. Hasil penelitian ini: (1) Reformasi yang dilakukan PT. Pelindo II telah berjalan optimal, terlihat dengan adanya perubahan yang dilakukan, yaitu: (a) pengembangan budaya baru dilakukan dengan penanaman nilai-nilai baru seperti people first, integrity, dan customer centric; (b) perbaikan sarana dan prasarana pelayanan; (c) sistem imbalan yang sesuai dengan produktivitas pegawai; serta (d) pemanfaatan teknologi informasi dan komunikasi. (2) Kendala yang dihadapi dalam melakukan reformasi pelayanan publik: (a) faktor internal, kegagalan SDM dalam beradaptasi dengan perubahan dan sarana dan prasarana yang kurang memadai; dan (b) faktor eksternal, kondisi infrastruktur jalan di daerah dan kurang optimalnya dukungan dari Instansi-instansi terkait di pelabuhan. Kata kunci: Reformasi, Pelayanan, BUMN ABSTRACT PUBLIC SERVICE REFORM IN PT. PELABUHAN INDONESIA II (STUDY AT PT. PELINDO II PANJANG) By ERISA TRI ANGGRAINI PT. Pelabuhan Indonesia II is a state enterprise that engaged in transportation sector, especially in port service. The Law No. 17 of 2008 on a Cruise provides opportunities for the private sector to open a business in the field of port. Private companies that are also competing in the port sector providing a high impact competition. It requires PT. Pelindo II to reform the public services. The aim of this research is a description of the implementation of public service reform in PT. Pelindo II Panjang as well as the obstacles that faced. The type of research used is descriptive research by using qualitative approach. While the data collecting technique is done by interview, documentation, and observation. The results of the research: (1) Reforms undertaken by PT. Pelindo II was running optimally, it seen by the changes that were made, namely: (a) development of a new culture is done by the new values, such as people first, integrity, and customer centric; (b) improved the infrastructure services; (c) reward system according to employee productivity; and (d) utilization of information and communication technology. (2) Obstruction factors faced in reforming the public service; (a) internal factors, issues of human resources failed to adapt to changes and insufficient of infrastructure; (b) condition of the road infrastructure in the area and less optimal support from related agencies at the port. Key Words: Reform, Service, State Enterprise

Tipe Karya Ilmiah: Skripsi
Subyek: A General Works = Karya Karya Umum
Program Studi: Fakultas ISIP > Prodi Administrasi negara
Depositing User: 5750502 . Digilib
Date Deposited: 28 Oct 2014 01:44
Last Modified: 28 Oct 2014 01:44
URI: http://digilib.unila.ac.id/id/eprint/4853

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