RESPON PENGGUNA JALAN TERHADAP PERAN SATUAN POLISI PAMONG PRAJA SEBAGAI PENGATUR LALU LINTAS DI KOTA BANDAR LAMPUNG (RESPONSE OF ROAD USERS TO THE ROLE OF MUNICIPAL POLICE AS A TRAFFIC REGULATOR IN BANDAR LAMPUNG CITY)

Muzahfar, Altry Novia (2013) RESPON PENGGUNA JALAN TERHADAP PERAN SATUAN POLISI PAMONG PRAJA SEBAGAI PENGATUR LALU LINTAS DI KOTA BANDAR LAMPUNG (RESPONSE OF ROAD USERS TO THE ROLE OF MUNICIPAL POLICE AS A TRAFFIC REGULATOR IN BANDAR LAMPUNG CITY). Fakultas ISIP, Universitas Lampung.

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Abstrak (Berisi Bastraknya saja, Judul dan Nama Tidak Boleh di Masukan)

Kemacetan lalu lintas merupakan suatu masalah yang terjadi di Kota Bandar Lampung. Kemacetan lalu lintas yang terjadi di Kota Bandar Lampung ditangani oleh Polisi Lalu Lintas dan Dinas Perhubungan, akan tetapi hal tersebut dirasa kurang menyelesaikan permasalahan kemacetan lalu lintas sehingga dikerahkan Satuan Polisi Pamong Praja untuk membantu pengaturan lalu lintas di Kota Bandar Lampung. Penelitian ini bertujuan untuk mengetahui respon pengguna jalan terhadap peran Satuan Polisi Pamong Praja sebagai pengatur lalu lintas di Kota Bandar Lampung, untuk mengetahui respon pengguna jalan terhadap pelayanan Satuan Polisi Pamong Praja sebagai pengatur lalu lintas di Kota Bandar Lampung, serta untuk mengetahui saran dan masukan dari pengguna jalan untuk perbaikan pelayanan pengaturan lalu lintas yang dilakukan Satuan Polisi Pamong Praja di Kota Bandar lampung. Tipe penelitian yang digunakan adalah penelitian deskriptif dengan pendekatan kuantatif. Hasil penelitian ini menunjukkan bahwa respon pengguna jalan mendukung terhadap peran Satuan Polisi Pamong Praja sebagai pengatur lalu lintas di Kota Bandar Lampung, dapat dilihat dari hasil kuesioner penelitian, mayoritas responden menjawab setuju terhadap pelayanan yang diberikan Satuan Polisi Pamong Praja sebagai pengatur lalu lintas di Kota Bandar Lampung. Serta saran dan masukan dari masyarakat pengguna jalan untuk perbaikan pelayanan pengaturan lalu lintas yang dilakukan Satuan Polisi Pamong Praja di Kota Bandar lampung yaitu tingkatkan masing-masing indikator pelayanan antara lain kedisiplinan, keprofesionalan, keramahan, kelengkapan sarana dan prasarana, daya tanggap, dan ketepatan lokasi serta waktu bertugas. Kata Kunci :Peran, Pelayanan, Satpol PP (Traffic congestion is a problem that occurs in Bandar Lampung City. Traffic congestion that occurs in Bandar Lampung City handled by the traffic police and the transportation department, but it is less to solve the problem of traffic congestion, so municipal police deployed to regulate traffic in Bandar Lampung City. This study aims to determine the response of road users against municipal police role as a regulator of the traffic in Bandar Lampung City, and to know the suggestions and feedback from road users for the improvement of road traffic management service performed by municipal police in Bandar Lampung City. This type of research is descriptive research with quantitative approach. Result of this study indicate that the response of road users support the municipal police role as a regulator of the traffic in Bandar Lampung City, can be seen from the results of the questionnaire study. The majority of respondents agreed with the Altry Novia services provided municipal police as traffic control in Bandar Lampung City. As well as advice and input from the user community for the improvement of traffic control services are performed by municipal police the increase in Bandar Lampung City each service indicator such as discipline, professionalism, friendliness, completeness of facilities and infrastructure, responsiveness, and accuracy of the location and time of served. Keywords: roles, services, municipal police)

Jenis Karya Akhir: Skripsi
Subyek: > H Social Sciences (General)
> J General legislative and executive papers
> JC Political theory
Program Studi: Fakultas ISIP > Prodi Ilmu Pemerintahan
Pengguna Deposit: UPT Perpustakaan Unila
Date Deposited: 06 Feb 2014 03:58
Terakhir diubah: 06 Feb 2014 03:58
URI: http://digilib.unila.ac.id/id/eprint/924

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