Prastika , Yoanda (2025) PENGARUH KOMPETENSI, LINGKUNGAN KERJA, DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN BARISTA COFFEE SHOP DI KECAMATAN KEDATON BANDAR LAMPUNG. FAKULTAS ILMU SOSIAL DAN ILMU POLITIK, UNIVERSITAS LAMPUNG.
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Abstract
Perkembangan industri kopi yang terus meningkat mendorong munculnya banyak coffee shop di berbagai wilayah, termasuk di Kecamatan Kedaton, Bandar Lampung. Kondisi ini menyebabkan meningkatnya kebutuhan tenaga kerja, khususnya karyawan barista, yang memiliki peran penting dalam menunjang operasional dan memberikan layanan terbaik kepada pelanggan. Penelitian ini bertujuan untuk mengetahui pengaruh kompetensi, lingkungan kerja, dan kepuasan kerja terhadap kinerja karyawan barista coffee shop di Kecamatan Kedaton Bandar Lampung. Penelitian ini menggunakan pendekatan kuantitatif dengan metode explanatory research. Populasi dalam penelitian ini adalah barista dari berbagai coffee shop di Kecamatan Kedaton, dengan jumlah sampel sebanyak 80 responden yang dipilih melalui teknik sampling jenuh. Pengumpulan data dilakukan melalui penyebaran kuesioner online menggunakan skala Likert. Analisis data dilakukan menggunakan analisis regresi linear berganda melalui software SPSS versi 30. Hasil penelitian menunjukkan bahwa secara parsial variabel kompetensi, lingkungan kerja, dan kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan. Secara simultan, ketiga variabel tersebut juga berpengaruh signifikan terhadap kinerja karyawan barista. Temuan ini memberikan wawasan bagi pemilik dan pengelola coffee shop bahwa penting untuk meningkatkan kualitas kompetensi karyawan, menciptakan lingkungan kerja yang mendukung, serta memperhatikan kepuasan kerja guna mendorong kinerja karyawan barista yang lebih optimal. Kata Kunci: Kompetensi, Lingkungan Kerja, Kepuasan Kerja, Kinerja Karyawan Barista The increasing development of the coffee industry has encouraged the emergence of many coffee shops in various regions, including in Kedaton District, Bandar Lampung. This condition causes the increasing need for labor, especially barista employees, who have an important role in supporting operations and providing the best service to customers. This study aims to determine the effect of competence, work environment, and job satisfaction on the performance of coffee shop barista employees in Kedaton District, Bandar Lampung. This study uses a quantitative approach with explanatory research methods. The population in this study were baristas from various coffee shops in Kedaton District, with a sample size of 80 respondents selected through saturated sampling technique. Data collection was carried out through distributing online questionnaires using a Likert scale. Data analysis was carried out using multiple linear regression analysis through SPSS version 30 software. The results showed that partially the variables of competence, work environment, and job satisfaction had a positive and significant effect on employee performance. Simultaneously, the three variables also have a significant effect on the performance of barista employees. These findings provide insight for coffee shop owners and managers that it is important to improve the quality of employee competencies, create a supportive work environment, and pay attention to job satisfaction in order to encourage more optimal barista employee performance. Keywords: Competence, Work Environment, Job Satisfaction, Barista Employee Performance
| Item Type: | Other |
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| Subjects: | ?? 351 ?? |
| Divisions: | Fakultas ISIP > Prodi Administrasi Bisnis |
| Depositing User: | UPT . Siswanti |
| Date Deposited: | 07 Nov 2025 07:50 |
| Last Modified: | 07 Nov 2025 07:50 |
| URI: | http://digilib.unila.ac.id/id/eprint/92828 |
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