CORIE MAHARANI, 1016041036 (2014) CLEANLINESS OF MANAGEMENT SERVICE ( A Study of Waste Management in Tanjung Karang Pusat Regional in 2013) MANAJEMEN PELAYANAN KEBERSIHAN (Studi Pengelolaan Sampah di Wilayah Tanjung Karang Pusat Tahun 2013). Fakultas Isip, UNIVERSITAS LAMPUNG.
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Abstract
Cleanliness of management service implementation is a government’s effort to tackle the growing waste problem and diverse, especially in Tanjung Karang Pusat regional. This research was aimed to determine and describe the implementation of cleanliness of management service that carried out by Dinas Kebersihan dan Pertamanan agency as a leading sector that handling waste management. In uncovering this problem, researcher used the theory of management functions by Henry Fayol and several other supporting theories. This research is a descriptive study with a qualitative approach. This research was conducted in Dinas Kebersihan dan Pertamanan agency and Tanjung Karang Pusat region. Based on the research that has been done, it can be concluded that the implementation of management functions within Dinas Kebersihan dan Pertamanan agency was used the traditional management model, but some aspects of the management function has not run quite optimal, because in each of these functions are still containing problems that needs fixing which led to the implementation of cleanliness service has not optimal. Beside that, found several factors that cause delays in the implementation of the cleanliness of management service is on internal aspects, constraints on the quality of human resources in the cleanliness of management service practices are still minimal, because of the educational background of cleanliness workers are low, so make they are difficult to absorb orders from superiors. In addition, waste management nowadays is still not increased and become inhibitory factor. The next problem is a causative factor in the aspects of external constraints found problems with the culture of the people who lacking awareness in keeping the environment clean. Keyword : cleanliness of management service Pelaksanaan manajemen pelayanan kebersihan merupakan suatu upaya pemerintah dalam menangani persoalan sampah yang semakin meningkat dan beragam khususnya di wialayah Tanjung Karang Pusat. Penelitian ini dilakukan untuk mengetahui dan mendeskripsikan pelaksanaan manajemen pelayanan kebersihan yang dilaksanakan oleh Dinas Kebersihan dan Pertamanan selaku leading sector yang berwenang dalam pengelolaan sampah. Dalam mengungkap permasalahan ini, peneliti menggunakan teori fungsi manajemen milik Henry Fayol dan beberapa teori penunjang lainnya. Jenis penelitian ini adalah penelitian deskriptif dengan pendekatan kualitatif. Penelitian ini dilakukan di Dinas Kebersihan dan Pertamanan dan di wilayah Tanjung Karang Pusat. Berdasarkan pada penelitian yang telah dilakukan maka dapat disimpulkan bahwa pelaksanaan fungsi manajemen di dalam Dinas Kebersihan dan Pertamanan menggunakan model manajemen tradisional, namun beberapa aspek di dalam fungsi manajemen belum berjalan cukup optimal, sebab di masing-masing fungsi tersebut masih ada permasalahan yang harus diperbaiki yang menyebabkan pelaksanaan pelayanan kebersihan belum berjalan optimal. Selain itu, ditemukan beberapa faktor penyebab terhambatnya pelaksanaan manajemen pelayanan kebersihan yaitu pada aspek kendala internal mutu sumber daya manusia dalam praktik manajemen pelayanan kebersihan yang masih minim dikarenakan latar belakang pendidikan baik pegawai maupun satgas dilapangan masih rendah sehingga sulit menyerap perintah dari atasan. Selain itu, pengelolaan sampah yang masih minim turut menjadi faktor penghambat. Faktor penyebab selanjutnya adalah pada aspek kendala eksternal ditemukan permasalahan pada budaya masyarakat yang masih kurang kesadarannya dalam menjaga kebersihan lingkungan. Kata Kunci: manajemen pelayanan kebersihan
| Item Type: | Other |
|---|---|
| Subjects: | A General Works = Karya Karya Umum |
| Divisions: | Fakultas ISIP > Prodi Administrasi Bisnis |
| Depositing User: | A.Md Cahya Anima Putra . |
| Date Deposited: | 29 Sep 2014 01:54 |
| Last Modified: | 29 Sep 2014 01:54 |
| URI: | http://digilib.unila.ac.id/id/eprint/3513 |
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