IMPLEMENTASI SISTEM MANAJEMEN MUTU ISO 9001:2008 (Studi Kasus di SMK Negeri 3 Metro)

Edi Susanto, 1323012006 (2015) IMPLEMENTASI SISTEM MANAJEMEN MUTU ISO 9001:2008 (Studi Kasus di SMK Negeri 3 Metro). Masters thesis, Universitas Lampung.

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1. Cover Luar.pdf

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2. Cover Dalam.pdf

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3. Abstract-Bahasa Inggris.pdf

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4. Abstrak-Bahasa Indonesia.pdf

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11. Sanwacana.pdf

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12. Daftar Isi.pdf

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13. Daftar Tabel.pdf

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23. Daftar Pustaka.pdf

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Abstrak

Fokus penilitian ini adalah Implementasi Sistem Manajemen Mutu ISO 9001:2008 (Studi Kasus di SMK Negeri 3 Metro), dengan sub fokus: (1) Pengendalian dokumen; (2) Pengendalian catatan/rekaman; (3) Audit internal; (4) Pengendalian produk tidak sesuai; (5) Tindakan perbaikan; dan (6) Tindakan pencegahan di SMK Negeri 3 Metro. Penelitian ini menggunakan rancangan kualitatif, maka penelitian ini bersumber pada pengamatan dilapangan (field research) dan wawancara. Studi yang mendalam dilakukan terhadap implementasi sistem manajemen mutu ISO 9001:2008, data tersebut kemudian dianalisis secara interaktif kemudian diberikan interpretasi untuk selanjutnya diambil kesimpulan. Hasil penelitian didapat: (1) Pengendalian dokumen, sudah sesuai dengan prosedur yang disyaratkan dalam ISO yaitu pengendalian dokumen secara umum sudah terkontrol diantaranya setiap unit kerja sudah melaksanakan pengendalian masing-masing; (2) Pengendalian catatan/rekaman, belum terlaksana seutuhnya seperti yang disyaratkan dalam ISO. Hal ini terlihat bahwa untuk pengendalian catatan/rekaman belum melaksanakan alur penyimpanan catatan/rekaman (3) Audit internal, sudah sesuai langkah-langkah dalam audit internal yaitu penetapan tim audit, penetapan rencana audit, persiapan audit, pelaksanaan audit, mengumpulkan hasil audit, dan penyusunan laporan hasil audit; (4) Pengendalian produk tidak sesuai, sudah sejalan dengan yang disyaratkan dalam ISO. Hal ini dapat dilihat jika ditemukan produk tidak sesuai akan diadakan perbaikan-perbaikan tahap demi tahap sehingga temuan bisa dicegah; (5) Tindakan perbaikan, sudah sesuai dengan yang disyaratkan dalam ISO. Bahwa pihak sekolah dalam tindakan perbaikan langsung melaksanakan perbaikan sesuai dengan kesalahan yang ditemukan oleh masing-masing unit, sehingga perbaikan yang diharapkan memang sesuai dan bisa diterima semua pihak; dan (6) Tindakan pencegahan di SMK Negeri 3 Metro, sudah sesuai dengan prosedur ISO bahwa temuan menjadi pelajaran berarti, sehingga bagaimana caranya temuan-temuan tersebut dapat dicegah dan diminimalisir supaya tidak terulang dimasa datang. Kata Kunci: implementasi, sistem manajemen mutu, ISO 9001:2008 The focus of this study was the implementation of the Quality Management System ISO 9001:2008, a case study in Public Vocational High School (SMKN) 3 Metro, with the following sub-focus: (1) control of documents, (2) control of records, (3) internal audit, (4) control of nonconforming products, (5) corrective actions, and (6) precautions. This study used a qualitative research design. This study stemmed from observations in the field (field research) and interviews. This in-depth study focused on the implementation of the quality management system ISO 900:2008. The data collected using the observations and interviews were then analyzed interactively, and the results were further interpreted and concluded. Results of this study are: (1) Control of documents were in accordance with the procedures specified in ISO document, that is,in general the documents had been already controlled, every unit had implemented each control; (2) Control of records had not been done completely, seen from control of records which had not applied storage flow of records; (3) Internal audit had properly followed internal audit steps: establishing an audit team, making anaudit program, making an audit schedule, doing audit, collecting audit results and making an audit report; (4) Control of nonconforming products was in accordance with the requirements specified in ISO. If any, nonconforming products were corrected step by step to prevent from findings. (5) Corrective action had been in conformity with the requirements specifiedin ISO. The school immediately implemented improvements in accordance with the errors found by each unit so that the expected improvements were appropriate and acceptable to all parties; and (6) Precautions in SMKN 3 Metro had been in accordance with ISO procedures so that findings became meaningful lessons, could be prevented and minimized so as not to be repeated in the future. Keywords: implementation, quality management system, ISO 9001:2008

Tipe Karya Ilmiah: Tesis (Masters)
Subyek: A General Works = Karya Karya Umum
L Education > LC Special aspects of education
Program Studi: Fakultas KIP > Prodi Magister Manajemen Pendidikan
Depositing User: 4622130 . Digilib
Date Deposited: 16 Apr 2015 08:07
Last Modified: 16 Apr 2015 08:07
URI: http://digilib.unila.ac.id/id/eprint/8351

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