Adhelina Putri L. Tobing, 0856051001 (2015) Pengaruh Pyhsical Aspect, Reliability, Personal Interaction, Problem Solving, dan Policy terhadap Loyalitas Pelanggan Ritel ( Studi pada Chandra Supermarket & Dept. Store Metro ). FAKULTAS ILMU SOSIAL DAN ILMU POLITIK, UNIVERSITAS LAMPUNG.
|
File PDF
ABSTRACT.pdf Download (48Kb) | Preview |
|
|
File PDF
ABSTRAK.pdf Download (8Kb) | Preview |
|
|
File PDF
COVER DALAM.pdf Download (64Kb) | Preview |
|
|
File PDF
COVER LUAR.pdf Download (32Kb) | Preview |
|
|
File PDF
DAFTAR GAMBAR.pdf Download (49Kb) | Preview |
|
|
File PDF
DAFTAR ISI.pdf Download (59Kb) | Preview |
|
|
File PDF
DAFTAR TABEL.pdf Download (47Kb) | Preview |
|
|
File PDF
MENGESAHKAN.pdf Download (324Kb) | Preview |
|
|
File PDF
MENYETUJUI.pdf Download (330Kb) | Preview |
|
|
File PDF
MOTO.pdf Download (77Kb) | Preview |
|
|
File PDF
PERNYATAAN.pdf Download (235Kb) | Preview |
|
|
File PDF
PERSEMBAHAN.pdf Download (7Kb) | Preview |
|
|
File PDF
RIWAYAT HIDUP.pdf Download (62Kb) | Preview |
|
|
File PDF
SANWACANA.pdf Download (51Kb) | Preview |
|
|
File PDF
BAB I.pdf Download (91Kb) | Preview |
|
|
File PDF
BAB II.pdf Download (177Kb) | Preview |
|
|
File PDF
BAB III.pdf Download (229Kb) | Preview |
|
|
File PDF
BAB IV.pdf Download (282Kb) | Preview |
|
|
File PDF
BAB V.pdf Download (60Kb) | Preview |
|
|
File PDF
DAFTAR PUSTAKA.pdf Download (15Kb) | Preview |
Abstrak (Berisi Bastraknya saja, Judul dan Nama Tidak Boleh di Masukan)
THE INFLUENCE OF PHYSICAL ASPECT, RELIABILITY, PERSONAL INTERACTION, PROBLEM SOLVING, AND POLICY TOWARDS RETAIL CUSTOMER LOYALTY ( Studies in Chandra Supermarket & Dept. Store Metro Customer ) By ADHELINA PUTRI L. TOBING The purpose of this research is to analyze the influence of physical aspect, reliability, personal interaction, problem solving, and policy towards Chandra Supermarket & Dept. Store Metro consumer loyalty. To take the sample, we used accidental sampling method. This research used 100 correspondences as the sample and used mutiple linear regression in analyzing the data. Based on the result of this research are as simultaneous and partial, physical aspect, reliability, personal interaction, problem solving, and policy there is a significant influence towards the consumer loyalty. We suggest that Chandra Supermarket & Dept. Store Metro to more increase heir services and give the best facilities for consumers to get continued customer loyalty. Keyword: Services Quality, Physical Aspect, Reliability, Personal Interaction, Problem Solving, Policy, Consumer Loyalty
| Jenis Karya Akhir: | Skripsi |
|---|---|
| Subyek: | |
| Program Studi: | Fakultas ISIP > Prodi Ilmu Administrasi Bisnis |
| Pengguna Deposit: | 3719961 . Digilib |
| Date Deposited: | 27 May 2015 08:31 |
| Terakhir diubah: | 27 May 2015 08:31 |
| URI: | http://digilib.unila.ac.id/id/eprint/10035 |
Actions (login required)
 |
Lihat Karya Akhir |
